Managed Services
Understanding Managed Services at Universum

At Universum, we provide all of our clients with impeccable and unmatched managed services. We work to assist you every step of the way integrating your company with our solutions to remediate and facilitate quick and seamless answers to all your company’s technical needs. We specialize in preventative security so your business can progress without worries. In addition, our proactive network monitoring , which is typically made up of routers, switches and servers, security, patch management, and desktop optimization will all be under our watchful eye and always taken care of. If you feel that your company chooses our 24-hour monitoring solution, you can rest easy knowing that if an incident occurs, it will be taken care of promptly, efficiently and professionally. We also offer to manage vendor relationships, issues with internet slowness/outages, printers, phones, cell phones, websites, company software, and many more requests. We have identified companies with lowest expenses to grow fastest so we offer our managed services on a flat-rate monthly basis. This allows companies to be in control of expenditures with no hidden costs or fees. By following this model you will have an accurate IT cost each month regardless of the issues. Our pricing is flexible and based on the number of devices, with a variety of services. Our top sales representatives and engineers will work with you to determine the best fit package for your company's needs. We offer services from basic monitoring of all network devices to fully managed services that include but are not limited to monitoring, support for all systems, automated patching to software, hardware and networks devices such as switches, routers, servers, security appliances, VoIP systems to IT project management and much more.

Price estimate based in the Boston, MA (these are not Universum IT prices; rather market research yields these results)




Estimated annual costs and company size

COMPANY A - 1 server, 1 switch, 1 router, 1 firewall, 5 workstations = $1,493 / month or $17,916 annually

COMPANY B - 2 servers, 2 switches, 1 router, 1 firewall, 12 workstations = $2,445 / month or $29,340 annually

COMPANY C - 4 servers, 3 switches, 2 routers, 1 firewall, 25 workstations = $4,969 / month or $59,628 annually

Universums Managed Services Breakdown

We sit down with you and determine what would best suit your company presently and plan for future growth. Below you will see how we have determined our packages to best suit your needs.

In the event you feel your business is to demanding to be held back by IT issues we offer host and management of the IT infrastructure, including desktops, servers, networks devices, security, web server applications, phones and more. see what universum can do for you

Manage and monitor desktops, email, servers and networks
Install, manage and update virus, spam and spyware/malware software (security) for your infrastructure
Manage all VoIP/POTS phone systems
Install and manage software updates and patches
Back up servers and workstations
Install and manage firewalls
Host your email in our data centers or maintain your on-site email systems if you prefer
Provide anywhere access to your email
Provide 24/7/365 IT support via our custom designed ticketing system (IMCC)

Services can be offered based on your IT management needs. Please contact us for more information

We offer three Managed Service levels to our clients